Customer service doesn't reply

If you've submitted a support ticket to Payremit and have yet to receive a response within the indicated ETA, there may be several reasons for the delay. While our support team may be experiencing high volumes of inquiries, technical issues preventing ticket reception could also occur. In such cases, we recommend the following steps to ensure your query is addressed promptly:

• Avoid Generating Multiple Tickets:
• Keep all correspondence within the initial ticket thread to prevent information from being overlooked.
• Utilize a Single Communication Channel:
• To streamline the process and expedite response times, choose one communication channel (email, live chat, or social media).
• Provide Relevant Account Information:
• When contacting us via email, use the same email address associated with your Payremit account to facilitate access to supplementary data.
• If using social media, indicate your registered email address to help us identify your account.
• Include Comprehensive Details in Your Ticket:
• To facilitate faster resolution, provide all relevant information related to your query within the initial ticket.
• Use English for Communication:
• For efficient communication, please use English to understand your query correctly.
• Await Higher-Level Resolution if Applicable:
• If our technical team needs to investigate your query further, rest assured that it will be addressed in due course.
• For quicker responses, consider contacting us via live chat, where our team is readily available to assist.
• We strive to provide timely assistance to all our users, and we appreciate your patience and cooperation during periods of high demand. Please don't worry- we are committed to resolving your query as efficiently as possible.